In this section I will describe cases studies of different engagements that I worked in my professional carrier.
Following is a partial list of case studies that will be added to this page in the coming days;
- Application Portfolio Management (APM)
- Governance and Risk Controls
- Integrated Risk Management (IRM)
- Common Services Data Model (CSDM)
- Service Mapping
Our First Story- ITSM
.Customer wants to migrate their IT Help Desk from legacy system. The have all the records on a flat file and currently they have backlog of over 30,000 open tickets and date range is as far as one year old.
Things to be done prior to migration.
- Clear the backlog
- Contact ticket requester for an updated status
- Close all tickets over than xx days by xx date
- Add category/subcategory where possible for all tickets to be migrated
- Export data to a CSV file
- Create transformation maps
- Map source table to target table
- Import Table
- Test Data
- Create an Update set…