In this section I will describe cases studies of different engagements that I worked in my professional carrier.
Following is a partial list of case studies that will be added to this page in the coming days;
Application Portfolio Management (APM)
Governance and Risk Controls
Integrated Risk Management (IRM)
Common Services Data Model (CSDM)
ITSM
ITOM
DevOps
CMDB
Service Mapping
Workflows
CSDM
APM
GRC
SecOps
Our First Story- ITSM
.Customer wants to migrate their IT Help Desk from legacy system. The have all the records on a flat file and currently they have backlog of over 30,000 open tickets and date range is as far as one year old.
Things to be done prior to migration.
Clear the backlog
Contact ticket requester for an updated status
Close all tickets over than xx days by xx date
Add category/subcategory where possible for all tickets to be migrated